Privacy Policy LINDA SMART APP
Effective Date: 03/11/2020
Updated: 09/03/2024
Linda Smart LLC and its affiliates ("we," "us," "our," "Linda Smart") are committed to protecting your privacy. This Privacy Policy ("Policy") describes our practices regarding the privacy of personal information we process through the individual use of the following services, products, and related mobile applications (collectively, the "Products"):
· Mobile application Linda Smart APP
In this Privacy Policy, "Personal Data" refers to information that can be used to identify a person, either from the information alone or from that information combined with other information we may have access to about the corresponding person. "Smart Devices" refers to non-standard computer devices produced or manufactured by hardware manufacturers, including human-machine interface and the ability to transmit data wirelessly to a network. These devices include: smart appliances, smart wearables, smart air purification devices, etc. "Applications" refers to mobile applications developed by Linda Smart that provide end-users with remote control of Smart Devices and the ability to connect to Linda Smart's IoT platform.
For applications from other brands that operate with technology developed by Linda Smart, our Clients control all personal data collected through our Products. We collect information under the direction of our Clients, and the processing of such information will be limited to the purpose of providing the service for which our Clients have hired us. If you are an end customer of one of our Clients and do not wish to receive further communications from one of our Clients using our service, please contact the Client you are directly interacting with.
What personal data we collect
To provide our services, we ask the user to provide the necessary personal data to deliver these services. If you do not provide your personal data, it may be impractical for us to provide our products or services.
1. Voluntarily provided information:
· Account or profile data: When you register an account with us, we may collect your name and contact information, such as your email address, phone number, username, and login credentials. During interaction with our Products, we may collect additional information about your nickname, profile picture, country code, language preference, or time zone you have entered in your account.
· Comments: When you use the comments and feedback features in our Products, we will collect your email address, mobile phone number, and the content of your comment to address your issues and resolve device malfunctions promptly.
2. Automatically collected information:
· Device information: When you interact with our Product, we automatically collect information from your device, such as device MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
· Usage data: During your interaction with our Sites and Services, we automatically collect usage data related to visits, clicks, downloads, sent/received messages, and other uses of our Sites and Services.
· Log information: When you use our application, the system and exception logs may be uploaded.
· Location information: We may collect information about your geographical location, in real-time, accurately or inaccurately, when you use our specific Products or Services, Smart Lights, Smart Keys.
3. Information related to Smart Devices:
· Basic information from Smart Devices: When you connect your Smart Devices to our Products or Services, we may collect basic information about your Smart Devices, such as device name, device ID, connection status, activation time, firmware version, and update information.
· Information communicated by Smart Devices: Depending on the different smart devices you choose to connect to our Products or Services, we may collect various information communicated directly by your smart devices. For example, Smart Lights, Smart Scales, Smart Water Valves.
Purpose and legal basis for the processing of personal data
The following are the purposes justifying our processing of user information:
· Providing services to the user: We process data from your account and profile, device information, usage data, location information, and information related to Smart Devices to provide you with the Products and Services you have requested or acquired. The legal basis for this processing is the fulfillment of our contract with the user under the Terms of Use.
· Improving our services: We process device information, usage data, location information, and information related to Smart Devices to ensure the functionality and security of our Products, develop and improve our Products and Services, analyze the effectiveness of our operations, and prevent and track any fraudulent or inappropriate use. The legal basis for this processing is the fulfillment of our contract with the user under the Terms of Use.
· Non-marketing-related communication: We process your personal data to send you important information regarding the Services, changes to our terms, conditions, and policies, and/or other administrative information. You cannot opt-out of these communications as such information may be crucial. The legal basis for this processing is the fulfillment of our contract with the user under the Terms of Use.
· Marketing communication: We may process your personal data to provide you with marketing and promotional material about our Products and Services. In such a case, each communication we send will include instructions allowing you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you agree to participate in our lottery, contest, or other promotions, we may use your personal data to manage those activities.
· Personalization: We may process your account and profile data, usage data, and device information to customize the product design and provide services tailored to your needs, such as recommending and displaying information and ads about products suitable for your needs and inviting you to participate in surveys related to your use of our products. The legal basis for this processing is your consent.
· Legal compliance: We may process your personal data as we deem necessary or appropriate to: (a) comply with current laws and regulations; (b) comply with legal proceedings; (c) respond to requests from public and government authorities; (d) enforce our terms and conditions; (e) protect our operations, businesses, and systems; (f) protect our rights, privacy, security, or property and/or those of other users, including you; and (g) allow us to apply available remedial measures or limit the damages we may suffer.
Who we share personal data with
At Linda Smart, we only share personal data as described to the user. We may share your personal data with the following recipients:
· Our external service providers who perform specific functions related to the business, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer service, email delivery services, and other similar services that allow them to provide us with services.
· Our customers and other business partners who provide you, directly and indirectly, with their smart devices, and/or networks and systems through which you access and use our Sites and Services.
· An affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or shares (including, without limitation, anything related to any bankruptcy or other similar proceedings). In such a case, you will be notified via email and/or a prominent notice on our website about any change in ownership, new incompatible uses of your personal data, and decisions you may make regarding your personal data.
· As we deem necessary or appropriate to: (a) comply with current laws and regulations; (b) comply with legal proceedings; (c) respond to requests from public and government authorities, including public and government authorities
outside your country of residence; (d) enforce our terms and conditions; (e) protect our operations, businesses, and systems; (f) protect our rights, privacy, security, or property and/or those of other users, including you; and (g) allow us to apply available remedial measures or limit the damages we may suffer.
· Affiliates or subsidiaries within our corporate family, for the purpose of conducting ordinary business activities. With the exception of the third parties described above, to other third parties only with your consent.
International transfer of collected information
To facilitate our operations, we may transfer, store, and process your personal data in jurisdictions different from the one you reside in. The laws in these countries may differ from the laws applicable in your country of residence.
Your rights regarding your personal data
We respect your rights and control over your personal data. You can exercise any of the following rights:
Through the "Profile – Personal Center" section
No fee is required, and we aim to respond within 30 days. If you choose to email us, please specify in your request what information you want to be modified, if you want your personal data deleted from our database, or inform us of any limitations you want to impose on our use of your personal data. Please note that for security reasons, we may ask you to verify your identity before taking any action you request.
You can:
· Request access to personal data we process about you.
· Request correction of incorrect or incomplete personal data about you.
· Request the deletion of personal data about you.
· Request temporary or permanent restrictions on the processing of some or all of your personal data.
· Request the transfer of your personal data to you or a third party when we process data under your consent or a contract signed with you, and when our processing is automated.
· Opt out or object to our use of personal data about you when our use is based on your consent or our legitimate interests.
Security
We use commercially reasonable physical, administrative, and technical protections to safeguard the integrity and security of your personal data. Linda Smart employs various security strategies to effectively ensure the security of user and device data. Regarding device access, Linda Smart's proprietary algorithms are used to ensure data isolation, access authentication, and authorization request. Regarding data communication, secure communication employing security algorithms and encryption protocols for transmission, and commercial-quality encrypted transmission based on dynamic key is employed. Regarding data processing, strict data filtering and validation and complete data audit are applied. Regarding data storage, all user's confidential information will be securely encrypted for storage. If you have any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you may maintain with us has been compromised), you must immediately notify us of the problem via email at info@linda-smart.com.
Data retention
We process your personal data for the minimum period necessary for the purposes outlined in this Privacy Policy, unless there is a specific legal requirement that obliges us to keep the data for a longer retention period. We determine the appropriate retention period based on the quantity, nature, and sensitivity of your personal data, and when the retention period ends, we will delete your personal data. When we cannot do so for technical reasons, we will ensure that appropriate measures are applied to prevent any future use of your personal data.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes we implement in our information-related practices. If we make any material changes, we will inform you by sending an email notification (to the email address specified in your account) or through a notice in the mobile applications before the change takes effect. It is recommended to periodically check this page for the most up-to-date information on our privacy practices.
Contact us
If you have any questions about our practices or this Privacy Policy, please contact us at the address:
LINDA SMART LLC
Postal mailing address: 8 The Green, Ste A Dover, DE 19901 United States
Email: info@linda-smart.com.ar