G.Smart PRIVACY POLICY
We, at GAREN AUTOMAÇÃO S/A , are the operators of the website  https://garen.com.br  and the services provided therein, and are therefore responsible for the collection, processing and use of your personal data, storage of documents and images, in addition to the navigation and access data carried out within the website, informed in the registration MADE BY THE USER, and for the compliance of our data processing with the relevant and applicable Data Protection Regulations. The responsible management of your personal data is in our utmost interest. Therefore, we are pleased to provide information on how we manage your data below.
We comply with the legal requirements of the applicable data privacy provisions. Hereinafter, we will explain what data we collect, how we use it and what your rights are regarding the use of your data:
 
Correctly filling in your personal data is strictly necessary so that we can carry out your registration: full name, CPF, email, address, date of birth, telephone number and profile photo.
 
With your knowledge and consent, we use your email address to send you regular newsletters. At the end of each newsletter there is a link that you can use to unsubscribe from the newsletter at any time. After unsubscribing, your data will be deleted from our database and you will no longer receive emails from us.
In addition to sending newsletters by email, Garen Automação S/A may use other communication channels with you, such as: telephone, SMS or WhatsApp application. The data will be recorded in our database only during the period in which the installer's registration remains active. If you no longer wish to receive communications through these channels, please contact us at: atendimento@garen.com.br .
 
WHEN YOU USE OUR CUSTOMER SERVICE (SAC) FOR COMPLAINTS OR QUESTIONS
You can use our customer service to speak to us, via email or phone (14) 3407-6639. Depending on the type of incident, the attendant may request your personal data, such as: full name, CPF, phone number and/or email.
We only use this and other information provided voluntarily to respond to your contact request with the highest quality and in a personalized manner.
 
We only transmit your personal data to third-party providers for a specific purpose and based on the principle of legitimate interest. For the management and sending of marketing communications, we share your information with our partners responsible for advertising and dissemination of the application.
 
COOKIES
Cookies help make your access to our application/website simpler, more enjoyable and more structured. Cookies are alphanumeric pieces of information that your browser automatically stores on your computer's hard drive when you visit our website.
Cookies do not cause any damage to your computer's hard drive and do not transmit your personal data to us.
We use cookies, for example, to identify whether you are a registered user, without you having to log in every time. This does not mean that we receive new personal data about you as an Internet user. Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that you receive a warning whenever a new cookie is created.
By deactivating cookies, you may not be able to use all functions when accessing our website.
 
GOOGLE ANALYTICS
We use Google Analytics – a web analytics service provided by Google Inc. (“Google”) – to continually optimize and improve our websites for users. For this purpose, pseudonymous user profiles are created and small text files are used and stored on your computer ('cookies', see item 3). The information generated by the cookies in relation to your use of the website, such as:
 
This information is transmitted to servers of Google Inc. in the USA and stored there. It is used to evaluate the use of our website and application, to compile reports on website activities and to provide other services relating to website and internet use, for market research purposes and to facilitate the development of more user-friendly websites. If necessary, this information is also transmitted to third parties insofar as this is permitted by law or if third parties provide data processing services to Google.
Google will not link this information to other Google data. IP addresses are kept anonymous to prevent them from being replicated (cloned). You can set your browser to prevent cookies from being installed, but please note that in this case you may not be able to use all the functions of this website in full.
You can prevent data collection by Google Analytics via this link: tools.google.com/dlpage/gaoptout. An opt-out cookie will be placed which prevents future data collection when you visit this website.
 
DATA SECURITY
We use appropriate technical and organizational security measures to protect stored data against manipulation, total or partial loss and unauthorized access by third parties. Our security measures are constantly updated in line with technical advances. When registering, access to your account is only possible with your personal password.
We work to protect your privacy and personal data, but unfortunately, total security is something that does not depend solely on our actions and processes, considering that the Garen website has links and services operated by third parties. Unauthorized access or use by third parties to your account, hardware or software failure that is not under the control of Garen Automação S/A and other factors may compromise the security of your personal data. Therefore, your actions are essential to maintain a safe environment for everyone.
You can help us by adopting good security practices in relation to your account and your data (such as, for example, not sharing your password with third parties), and if you identify or become aware of something that compromises the security of your data, please contact us at the address: atendimento@garen.com.br.
 
RIGHT TO INFORMATION, CORRECTION AND DELETION OF DATA
If you wish to correct incorrect and/or incomplete data, delete your account or have any questions related to data protection, please contact us at: atendimento@garen.com.br .
 
NEWSLETTER
We would like to keep you updated by sending you a newsletter. We will send this to the email address you provided during registration. You can opt out of receiving the newsletter during online registration or at a later date. You can unsubscribe at any time via the link provided in the header of each newsletter.
 
HOW LONG WILL PERSONAL DATA BE STORED?
Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, unless there is any other reason for its retention, such as compliance with any legal, regulatory, contractual obligations, among others, provided that they are supported by a legal basis. If you do not feel comfortable providing your data, you may request the deletion of your user account, as provided for in the topic RIGHT TO INFORMATION, CORRECTION AND DELETION OF DATA of this Policy.
 
LINKS
This Privacy Policy does not extend to websites linked to our APP. We have no influence on the data protection and security standards of other websites. Only the hosts of the linked websites are responsible for the corresponding content.
 
VALIDITY OF DATA PRIVACY POLICY
This Data Privacy Policy was revised on May 20, 2024. It can be accessed and printed on our website: https://garen.com.br/politica-de-privacidade/
This Privacy Policy may be updated periodically. Therefore, we recommend that you visit this page frequently to ensure that you are aware of any changes made.