PRIVACY POLICY
Effective Date: 21 March 2025
EMITEK COOL ELECTROMECHANICAL EQUIPMENT INSTALLATIONL.L.C ("Company," "we," "our," or"us") respects your privacy and is committed to protecting the personal data of users ("you," "your") of the EmiZamrt("Application").This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Application.
By downloading, installing, or using this Application, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Application.
1. Information We Collect
We may collect and process the following types of information when you use the Application:
1.1 Personal Information
- Name, email address, phone number, and account credentials;
- Profile information associated with your account;
- Contact details when you communicate with us.
1.2 Device & Usage Information
- Device model, operating system, and app version;
- Smart home device usage data, such as settings, activity logs, sensor readings , setpoints and automation history;
- IP address, network connection, and location data (if applicable);
- Analytics on interactions with the Application, such as features used and session duration.
1.3 Cookies & Tracking Technologies
We may use cookies, tracking pixels, and other technologiesto collect data on how you use the Application for performance monitoring and enhancement.
2. How We Use Your Information
We collect and use your information to:
- Provide and improve the Application: Ensure the functionality and security of the Application and smart home devices;
- Enhance user experience: Customize settings and features based on usage patterns;
- Customer support: Respond to inquiries, troubleshoot issues, and provide assistance;
- Analytics & research: Improve product performance, develop new features, and optimize the Application;
- Legal compliance: Comply with applicable laws and regulations.
Your data may also be used for operational improvements by EMITEKCOOL ELECTROMECHANICAL EQUIPMENT INSTALLATION L.L.C and its subsidiaries.
3. Data Sharing & Disclosure
We may share your information in the following cases:
3.1 With Subsidiaries & Affiliates
We may share data with our subsidiary companies for operational purposes, including product improvement and customer service.
3.2 With Third-Party Service Providers
We engage trusted third-party vendors to support services such as:
- Cloud storage and hosting;
- Analytics and usage monitoring;
- Customer support