HomeRun Robot app Privacy Notice
1. Introduction
With this Privacy Notice we inform you about the privacy practices
of Versuni Netherlands B.V. (headquarters based at Claude Debussylaan 88,
1082MD, Amsterdam, the Netherlands) and its affiliates and subsidiaries,
hereafter referred to as Versuni, our, we or us.
We appreciate the interest you have shown in our company, our
products, our pages and services by visiting our website or other communication
channels, including our apps, social media pages and/or channels and blogs.
This privacy notice applies to the personal data that we may process
when you interact with us. With personal data we mean information that relates
to you and allows us to identify you, either directly or in combination with
other information that we may have.
To create a global approach for processing personal data and allowing
personal data transfers between our group companies worldwide, Versuni has
adopted a privacy policy and entered into an intra group data sharing agreement
based on the most recent European standard contractual clauses.
You have shown your trust in us by interacting with us and we value
that trust. We are committed to protect your privacy at all times. The European
privacy regulation GDPR serves as a basis for our privacy policy and privacy
practices.
2. What personal data do we collect and for which purpose?
Account Data
When you decide to create an account with us, we may collect the following
personal data: first name (optional), last name (optional), profile name
(optional), email address, mobile phone number (depending on the country), social
media account data (in case you create the account through your Social Media
account, we receive your data from your Social Media Provider), your country
and language, date of birth (optional).
You are in control over which data you share with us when creating
your account. You can delete your account at any time when you log in and
select delete my account under settings.
You may use the account to register your products with us for
(extended) warranty, to use our mobile apps, to purchase our products and
services and consult your order history. You may also manage your subscriptions
with your account and/or participate in our tests and/or promotions and/or
provide your feedback to us. In case you are using our apps, you can select
your appliances and mark your app content interests with your account.
We may use this personal data to communicate with you, identify you
and assign the data we have available on you in our databases. With the
account, your marketing preferences will be managed.
We consider the processing of your account data to be necessary for
the performance of the contract to which you are party.
Purchase & Registration Data
When you purchase our products/services in our online stores, we may
collect the following personal data:
shipment and invoice address, phone number, invoice history
(overview of our products/services purchased), details of your product/service
(e.g. the name of the product/service, the product category, the product model
number, date of purchase, proof of purchase).
We may use this personal data to fulfil your purchase and/or
register your product.
We consider the processing of your purchase and registration data to
be necessary for the performance of the contract to which you are party.
Feedback Data
You can choose to give your feedback, comments, questions, ratings
and reviews in (online) evaluations (feedback). When you do so, we may process
the following personal data: your cookie ID; the content of your feedback; your
contact details in case you provide them to us.
We may use this personal data to gain valuable insights and to
improve our pages, products and services.
We consider the processing of your feedback data to be based on your
consent and our legitimate interest.
Social listening Data
When you interact or communicate on social media
channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’,
when you post and share comments, when you submit ratings and reviews) your
personal data may be processed by a third party that provides social listening
services to us. This means that the third party that provides social listening
services, will retain a copy of your online publicly available interactions,
and provide us access to this.
The personal data we may process in this respect, includes publicly
available data provided by you in the social media context. This may include
data such as: name, gender, birthday, age, homepage, profile photo, time zone,
mail address, country, interests, comments and content you have posted/shared.
We may use this personal data to gain insight in the public opinion
about us, to be up to date with online influencers, to resolve issues, to
improve our pages, products and services, and/or to start a promotional
conversation with you (based on questions/requests that you addressed to us or
our competitors).
We consider the processing of social listening data in the above
context to be based on your consent and our legitimate interest.
Customer Care Data
When you communicate with our Customer Care by email, phone, chat or
in writing, we may process the following personal data: your call recording,
communication history, purchase history, your experience, the content of your
questions.
We may use this personal data to provide you with support, respond
to your inquiries, fulfil your requests and provide you with services (such as
repair or redeem products/services). We may also use this personal data to
improve, fix and customize our products and services, to meet compliance
standards and to educate our Customer Care agents with training.
We consider the processing of your personal data to be necessary for
the performance of the contract to which you are party. In other cases, we
consider this processing of your personal data to be based on our legitimate
interest.
Third-party cookies and other tracking technologies
While you are using our products/services and/or visiting our
webpages, we may use cookies or similar tracking technologies. In most cases we
will not be able to identify you directly from the information we collect using
these technologies.
You can decline or delete cookies if you wish; while certain cookies
are necessary for viewing and navigating on the websites or apps, most of the
features will be accessible without cookies. We refer to our Cookie Statement
and our Cooke Notice at the applicable touchpoint for more information.
We may use your personal data for analytical purposes, to improve
our pages, products, services and/or to measure and enhance the overall user
experience. We may process your personal data to gain insight into which
audiences may be interested in our pages, products and/or services. We may also
use cookie data to connect to your social media network and read reviews and/or
to tailor advertising to your interests, both within and beyond our digital
channels.
We consider this processing of your personal data to be based on
your consent and our legitimate interest.
Improve our products and service
We may collect Personal Data from you, while you are using our
Products/Services and/or visiting our Pages for analytical purposes. We may do
this in order to improve our Products/Services and to enhance the user
experience. We may also do this to gain insight into which audiences may be
interested in our Products and/or Services.
We may process the App version you are using, your operating system,
your app behavior / app usage, remote control of devices (click start, device
on, device off, etc.), the network connect status, which devices are added to
your account.
We consider this processing of your Personal Data to be based on our legitimate interest.
Sensitive Data
Although it is not intended, we may collect information that could
reveal details about your health while providing services to you. Such
information is considered sensitive personal data. In general, we request you
to refrain from sharing sensitive data with us, unless this should be necessary
in the given context.
We only collect sensitive data when you have given your explicit
consent, when this would be necessary, or after you have deliberately made it
public. We consider the processing of your sensitive personal data as described
above to be necessary for the performance of the contract to which you are
party or (as the exceptional case may be) to be based on our legitimate
interest.
3. Sharing your Personal Data
As mentioned before, we value the trust you have put in us while
sharing your personal data. We would like to inform you that we may disclose
your personal data to others. This means, we may share your personal data – to
the extent necessary – with:
•our affiliates
and subsidiaries, for the purposes described in this privacy notice;
•our third-party service
providers, who provide services such as website hosting, data analysis,
payment/billing processing, order fulfillment, information technology and
related infrastructure provision, customer service, email delivery, CRM,
identity management, event management, marketing intelligence, auditing, fraud
detection and other services;
•third parties, to permit them to
send you marketing communications, consistent with your choices (after we have
informed you about this and you have opted in);
•your connections associated with
your social media-account, other website users and your social media account
provider, in connection with your social sharing activity.
We may also
process and disclose your personal data as necessary:
•To enforce our terms and
conditions;
•To comply with applicable law;
•To respond to requests from
public and government authorities;
•To cooperate with law
enforcement;
•For other legal reasons;
•To protect the rights, privacy,
safety, or property from us and/or you or others.
In addition, we may use, disclose, or transfer your personal data to
a third party in the event of any reorganization, merger, sale, joint venture,
assignment, transfer or other disposition of all, or any portion of our
business, assets or stock (including in connection with any bankruptcy or
similar proceedings).
Third-party
services
This Privacy Notice does not address, and we are not responsible
for, the privacy practices, information, or other behavior of third parties,
including any third party operating any website or service to which our
webpages link. It is important to note, that the inclusion of a link on our
webpages or devices does not imply endorsement of the linked site or service by
us.
We are not responsible for the data collection, use, disclosure or
security policies or practices of other organizations, such as Facebook, Apple,
Google, Microsoft, or any other third party such as app developers, app
providers, social media platform providers, operating system providers,
wireless service providers or device manufacturers, including with respect to
any personal data you disclose to other organizations, through or in connection
with our webpages. These third parties may have their own privacy notices,
statements, or policies. We strongly suggest that you review them to understand
how your personal data may be processed by them.
4. How we protect Personal Data
We apply organizational, technical, and administrative measures to
protect personal data trusted to us. Unfortunately, no data transmission or
storage system is guaranteed 100% secure. If you have reason to believe that
your interaction with us is not secure, please connect with us without delay.
How long will the personal data be kept?
We will retain your personal data for as long as needed or permitted
considering the purpose(s) for which it was obtained. The criteria used to
determine our retention periods include: (i) the length of time we have an
ongoing relationship with you; (ii) whether there is a legal obligation to
which we are subject; or (iii) whether retention is advisable considering our
legal position (e.g., statutes of limitations, litigation, or regulatory
investigations). Upon expiry of the retention period, your personal data will
be deleted and/or rendered non personal.
Jurisdiction and cross-border transfer
Your personal data may be stored and processed in any country where
we have facilities or in which we engage service providers, and by using our
webpages, products and services, you consent to the transfer of your personal
data to countries outside of your country of residence, which may have data
protection rules that are different from those of your country. In certain
circumstances, the courts, law enforcement agencies, regulatory agencies or
security authorities in those countries may be entitled to access (part of) our
databases.
If you are in the EEA, your personal data may be transferred to
non-EEA countries that are recognized by the European Commission as providing
an adequate level of data protection according to EEA standards. In exceptional
circumstances, your personal data may also be transferred to countries that are
not considered adequate by the European Commission. For transfers from the EEA
to such countries not considered adequate, we have put in place adequate
measures to protect your personal data, such as standard contractual clauses
adopted by the European Commission.
5. Your rights and choices
If you would like to submit a privacy request under applicable law,
you may contact us through the customer care channels of your choice available
in your country (phone, email, chat). We will respond to your request in
accordance with applicable law.
You can also contact our Data Protection Officer in the Netherlands
via regular mail to Versuni, attn. Group Legal (Privacy), Claude Debussylaan
88, 1082 MD Amsterdam, the Netherlands.
In your request, please make clear what personal data you would like
to have changed, whether you would like to have your personal data deleted from
our databases, or otherwise let us know the specific nature of your privacy
request. For your protection, we may only implement requests with respect to
the personal data associated with your account, your email address or other
account information that you used to send us your request, and please note we
may verify your identity before implementing your request.
Please also note that we may need to retain certain information for
recordkeeping purposes and/or to complete any transactions that you began prior
to submitting your request. There may be residual information that will remain
within our databases and other records (e.g., back-up).
If you have opted in and no longer want to receive marketing-related
email from us, you may opt-out by clicking the unsubscribe button at the bottom
of each promotional email you receive from us. We will comply with your
request(s) as soon as possible. It may happen you will still receive a limited
number of promotional messages, before the opt out is in effect. Please note
that if you opt-out of receiving marketing-related emails from us, we may still
send you administrative messages, from which one cannot opt-out.
If you make use of your choices and privacy rights, you may not be
able to use, in whole or in part, certain of our products or services.
6. Special information for parents
Our pages, products and services are not directed to children, as defined
under applicable law. It is not our intention to process personal data from
children/minors. It is our policy to comply with applicable law when it
requires parent or guardian permission before collecting, using, or disclosing
personal data of children. We encourage parents and guardians to take an active
role in their children’s online activities and interests.
If a parent or guardian becomes aware that his or her child has
provided us with personal data without their consent, please contact us.
7. Contact us
If you have any question or concern about this privacy notice or the
way we process your personal data, please contact us through the Versuni
customer care options available in your country (by phone, email or chat) or
via the contact page of our
website.
You can also contact our Data Protection Officer in the Netherlands
via regular mail to Versuni, attn. Group Legal (Privacy), Claude Debussylaan
88, 1082 MD Amsterdam, the Netherlands.
Under applicable law, you have the right to lodge a complaint with a
supervisory authority competent for your country or region.
8. Additional Information for California Residents
This part of
our Privacy Notice applies to consumers who reside in the state of
California.
The California Civil Code
Section 1798.83 permits our customers who are California residents to
request and obtain from us once a year, free of charge, information about the
personal information (if any) we disclosed to third parties for direct marketing
purposes in the preceding calendar year. If applicable, this information would
include a list of the categories of personal information that was
shared and the names and addresses of all third parties with which we
shared information in the immediately preceding calendar year. If you are
a California resident and like to make such a request, please visit our
privacy website: https://www.versuni.com/privacy-request-form.
Pursuant to
the California Consumer Privacy Act of 2018, as amended by the California
Privacy Rights Act of 2020 (“CCPA”), we are providing the following
details regarding the categories of Personal Information that we
collect and process about California residents via our website,
mobile app, our interactions with you over the phone or offline related to our
products and services, and other sources. Under the CCPA, “Personal
Information” is information that identifies, relates to, or could
reasonably be linked with a particular California resident or
household.
For more
information, please see “What personal data do we
collect and for which purpose?” above.
Collection and Disclosure of Personal
Information
The following
chart details which categories of Personal Information about
California residents we plan to collect, as well as which categories of
Personal Information we have collected and disclosed for our business
purposes in the preceding 12 months.
Categories of Personal Information | Disclosed to Which Categories of Third
Parties for Business Purposes |
|---|
Identifiers, such as name, unique personal
identifier, account name, contact information (including email address and
postal address), IP address and other online identifiers. | Our affiliates and subsidiaries; third-party
service providers; business partners; third-party sponsors of sweepstakes,
contests and similar promotions; your social media account providers, in
connection with the social sharing you choose to use. |
Personal information as defined in the California
customer records law, such as name and contact information, including address
and telephone number. | Our affiliates and subsidiaries; third-party
service providers. |
Characteristics of protected classifications
under California or federal law, such as age, primary language, and gender. | Our affiliates and subsidiaries; third-party
service providers. |
Commercial information, such as products or
services purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies. | Our affiliates and subsidiaries; third-party
service providers. |
Internet or network activity information, such
as browsing history and interactions with our online services. | Our affiliates and subsidiaries; third-party
service providers. |
Geolocation data, such as device location. | Our affiliates and subsidiaries; third-party
service providers. |
Audio, electronic, visual, thermal, olfactory, or
similar information, such as your calls to our customer service recorded as
permitted by applicable law. | Our affiliates and subsidiaries; third-party
service providers. |
Inferences drawn from any of the Personal
Information listed herein to create a profile about, for example, an
individual’s preferences, behaviour and characteristics | Our affiliates and subsidiaries; third-party
service providers. |
Sensitive Personal Information, such as your
account log-in credentials. | None. |
Use of Personal Information
We use these categories of Personal
Information for the purposes of operating, managing, and maintaining our
business, providing our products and services, and accomplishing our business
purposes and objectives, as described above under “What personal data do
we collect and for which purposes?”
We do not sell and have
not sold Personal Information in the preceding 12 months, as “sale” is defined
in the CCPA.On the other hand, as is
common practice among businesses that operate Internet websites and mobile
apps, within the past 12 months, we may have disclosed certain identifiers,
commercial information, internet or network activity information, and
inferences to our social media, advertising, and analytics partners. Under
California law, this may be considered “sharing” of Personal Information for
cross-context behavioral advertising. We do not sell for consideration or share
for cross-contextual behavioral advertising the Personal Information of
individuals we know to be under 16 years of age.
Individual Rights and Requests
If you are a California
resident, you may have the following rights:
- Right to Know.
- Right to Delete.
- Right to
Correct.
- Right to
Opt-Out.
To make a request to
exercise your rights described above, please use our Privacy Request Form
at https://www.versuni.com/privacy-request-form/ . For requests to exercise your right to know, delete,
or correct, we will verify and respond to your request consistent with
applicable law, taking into account the type and sensitivity of the Personal
Information subject to the request. We may need to request additional
Personal Information from you, such as email address, mailing address, or
telephone number in order to verify your identity and protect against
fraudulent requests. You have the right
to be free from unlawful discrimination for exercising your rights under
the CCPA.
Authorized Agents
If you want to make a
request as an authorized agent on behalf of a California resident, you may use
the submission methods noted above.
If an authorized agent
has not provided us with a power of attorney from the resident pursuant to
California Probate Code sections 4121-4130, we may require:
- The agent to provide the resident’s signed permission
demonstrating that the resident has authorized the agent to make a request
on the resident's behalf;
- The resident to verify their identity directly with us; or
- The resident to confirm directly with us that the they provided
the agent permission to submit the request.
Do Not Track
Some newer web browsers may have a “Do Not Track” preference that
transmits a “Do Not Track” header to the websites you visit with information
indicating that you do not want your activity to be tracked.We do not currently take actions to respond
to Do Not Track signals because a uniform technological standard has not yet
been developed.
9. Additional Information for Colorado, Connecticut, Utah, and Virginia
Residents
This part of our Privacy Notice applies to
consumers who reside in the states of Connecticut, Colorado, Utah, or Virginia.
Personal Data Disclosure
We disclose to third parties substantially all
of the categories of personal data described above under “What personal data do
we collect and for which purposes?”. To learn more about how we disclose your
personal data, please review “Sharing your Personal Data” above.
Targeted Advertising
You may use an authorized agent to submit an
opt-out request.Your authorized agent
may submit an opt-out request on your behalf by using our Privacy Request Form at https://www.versuni.com/privacy-request-form/.To verify the agent has the
proper authority to submit the opt-out request on your behalf, we may require
your authorized agent to provide proof that you gave the agent signed
permission to submit the request.
Profiling
We do not process your personal data for the
purpose of profiling in furtherance of decisions that produce legal or
similarly significant effects under applicable law.
Privacy Rights Requests
Under applicable law, you may have the following
rights, in each case under the conditions and to the extent set out in
applicable law:
- Right to Know.
- Right to Delete.
- Right to Correct.
To make a request to exercise these rights,
please use our Privacy Request Form at https://www.versuni.com/privacy-request-form/. Please note that we will verify your identity and respond
to your request in accordance with applicable law, taking into account the
type and sensitivity of the personal data subject to the request. We may
need to request additional personal data from you, such as email address,
mailing address, or telephone number in order to verify your identity and
protect against fraudulent requests.
If your rights request is
denied, applicable law may give you a right to lodge an appeal with us.The response to your rights request will
inform you of any appeal rights you may have and tell you how you can exercise
them.