Joyoung Privacy Policy
Last updated: June 20th, 2025
Joyoung Company Limited and its affiliates (hereinafter referred to as "Joyoung", "we", "us" or "our") are well aware of the importance of your personal data and will respect your privacy. In view of this, we have formulated the Joyoung Privacy Policy (hereinafter referred to as this "Policy") to explain how we collect, use, store, disclose, process and protect your personal data, as well as how you can exercise your rights as a subject of your personal data. "Personal information" or "Personal data" in this Policy refers to the data that can be used to identify an individual when used alone or in combination with other data.
This Policy applies to the websites, applications, products and devices (hereinafter referred to as "Products and Services") provided by us that display or link to this Policy, including but not limited to Joyoung Link App, Joyoung Smart Devices, etc. Before using our Products and Services, please read and fully understand this Policy. If you are a minor under the age of 18 (or equivalent as required by the laws of your country or region), please read this Policy with your parents or other legal guardians, and pay special attention to the "Protection of Personal Data of Minors" clause.
Joyoung has the right to change, modify, add or delete parts of this Policy at any time. You may check this Policy periodically to see if updates have occurred. In the process of reading this Policy, if you do not agree to this Policy or any of its contents, it may cause Joyoung to be unable to provide you with relevant services normally or to achieve the service effect we expect, so it is recommended that you immediately stop using the relevant services provided by Joyoung under such circumstances. If you continue to use the relevant services provided by Joyoung, it means that you recognize and agree to this Policy.
We have developed this Policy to help you understand the following:
Ⅰ. What Personal Data We Collect
Ⅱ. How We Use Your Personal Data
Ⅲ. How We Use Cookies and Similar Technologies
Ⅳ. How We Share Your Personal Data
Ⅴ. Rights in Relation to Personal Data
Ⅵ. Protection of Personal Data of Minors
Ⅶ. How We Retain and Protect Your Personal Data
Ⅷ. Third-Party Providers and Their Services
Ⅸ. How This Policy Is Updated
Ⅹ. How to Contact Us
Ⅰ. What Personal Data We Collect
Depending on the Products and Services you choose, we may collect one or more types of the following data from you:
1. The Data You Voluntarily Provide to Us
(1) Registered Account Data: When you register for our account, we collect your account name and contact data, including your email address, username, and login credentials. During your interaction with our product, we will further collect nickname, country code, language preference, or time zone data from your account.
(2) User feedback: When you submit feedback and suggestions about our Products and Services to us, we will collect the email address, phone number, and feedback content (added pictures or videos) you fill in, as well as the problem log you submit. The data will be used to promptly handle your application issues and Smart Devices related failures for us.
(3) Data collected based on the additional features provided: In order to provide you with more convenient and high-quality Products and Services, and to enhance your experience, we will collect and use your personal data in the following additional services provided to you. If you do not provide these data, it will not affect your use of the basic services of the Joyoung Link App, but you will not be able to obtain the user experience brought by these additional services. These additional services include:
a. Additional services based on location data: When you authorize the location function of your mobile device through the system and use location-based services, we will collect and use your location data for you to use the Joyoung Link App to connect with your Smart Devices. The reason for obtaining location permission in "Add Device" (only for Android system): When entering "Add Device", we need to perform Bluetooth scanning based on the function of searching for nearby devices. In the process, we need this permission to perform Bluetooth communication, and because Bluetooth scanning requires collecting your location data, we need you to turn on Bluetooth and apply for location to add the device. Otherwise, your "Device Add" function will not be able to be implemented.
When you use our specific products or services (weather services/home management), based on your consent, we will collect real-time accurate or non-accurate geolocation data about you.
You may disable the collection and use of your location data by changing your mobile device settings: "Me - Settings - Privacy Permission Settings - Switch on/off Location"), upon which we will cease to collect and use your location data.
b. Additional services based on camera/camcorder: You can use this function to scan codes to add your purchased device and shoot videos after enabling camera/camcorder permissions. Please be aware that even if you have agreed to enable camera/camcorder permissions, we will only obtain data when you actively scan the code or use the camera/camcorder for shooting. The scanning function will collect data from the light sensor and determine whether to activate the flash function based on the data from the light sensor.
You may opt-out the using of camera permission: "Me - Settings - Privacy Permission Settings - Switch on/off Camera".
c. Additional services for accessing and uploading images/videos based on photo album (image library/video library): You can use this function to upload your photos/images/videos after enabling photo album permissions, in order to provide proof of device usage issues. When you report device usage issues, we will locate your problem through the photos/images you upload.
You may opt-out the using of photo album permission: "Me - Settings - Privacy Permission Settings - Switch on/off Photo Album".
d. Additional services based on storage permission (Android): We request to obtain this permission from you in order to ensure the stable operation of the App. After you grant us the permission to read/write to your device's storage, we will read or write necessary data such as images, files, and crash log data from or to your device's storage space to provide you with the ability to publish information or record crash log data locally.
You may opt-out the using of storage permission: "Me - Settings - Privacy Permission Settings - Switch on/off Storage".
e. Additional services based on message notification permission: We apply for this permission from you in order to push notifications about Products and Services to you, especially when you purchase relevant services and need to send you alerts so that you can capture real-time status.
You may opt-out the using of message notification permission: "Me - Message Center - Settings - Switch on/off Notifications".
f. Additional services based on Bluetooth technology: After enabling Bluetooth permission, you can use Bluetooth functions, including device control, device status acquisition, device discovery, and device networking. In these functions, we will communicate with terminal devices through Bluetooth. Please be aware that even if you have agreed to enable Bluetooth permission, we will only use Bluetooth for communication in these scenarios: displaying device status on the homepage and device panel; Control devices on the homepage and device panel; On the homepage, add device page for discovering devices and device distribution network.
You may opt-out the using of Bluetooth: "Me - Settings - Privacy Permission Settings - Switch on/off Bluetooth permission".
g. Additional services based on binding to notification listener service permission (Android): We apply for this permission from you, with the purpose of synchronously sending App messages to your Smart Devices for display by listening to App notification bar messages after Smart Devices connect to the App.
You may opt-out the using of notification listener service permission: "Device Panel - Settings - Message Push - Enable/Disable Permissions (default disabled)".
You understand and agree that the above additional services require you to enable access to your location data (geographic location), camcorder (camera), photo album (image library), internal and external storage, message notifications, Bluetooth technology, etc. on your device to collect and use the data involved in these permissions. You can view the status of the above permissions item by item in your device settings and decide whether to turn them on or off on your own.
Please note that by granting any permission, you authorize us to collect and use relevant personal data to provide you with corresponding services. Once you close any permission, it means that you have cancelled the authorization. We will no longer continue to collect and use relevant personal data based on the corresponding permission, nor will we be able to provide you with the services corresponding to that permission. However, your decision to disable permissions will not affect the data collection and use previously conducted based on your authorization.
2. The Data We Automatically Collect
(1) Mobile Device Data: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and ensure the security of your account, we will automatically collect mobile device data, including mobile device model number, login IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. At the same time, we will collect your software version number. To ensure the security of the operating environment or provide necessary services, we will collect a list of application installations.
(2) Usage Data: During your interaction with our website and services, we will automatically collect and access, click, download, send/receive messages, and other usage information related to the use of our website and services.
(3) Log Data: When you use our application, in order to improve your user experience, system and exception logs will be uploaded for analysis, including your IP address, language usage habits, operating system version, access date or time, device ID, App version, etc., in order for us to accurately identify problems and help you solve problems during service use.
Please note that the information we collect may include non-identifiable data. Non-identifiable data refers to data that cannot be used to determine the identity of a specific natural person, such as individual mobile device data, service log data, website traffic, frequency of Smart Devices’ function usage, and other data. We usually consider non-identifiable data as non-personal information (unless otherwise determined by the laws of your country or region). We may decide on our own to collect, use, process, transfer or disclose non-identifiable data for other purposes. But if we combine such non-identifiable data with other data to identify a specific natural person's identity, or use it in conjunction with personal data, then during the combined use, such non-identifiable data will still be considered personal data.
3. Smart Devices Related Information
When you use your Smart Devices, we collect data inherent to the smart device itself as well as data generated during your use of the smart device.
(1) Basic Data of Smart Devices: When you use your Smart Devices connected to our products or services, we collect basic data about the smart device, including its name, device ID, online status, activation time, firmware version, and upgrade information.
(2) Data Collected During The Process of Connecting to Smart Devices: When using Joyoung Link App and services, in order to facilitate device identification/activation/control, data statistics and analysis, and ensure the security and quality of network access and service operation, we will receive and record the relevant data of the Smart Devices you need to connect to based on your specific operations when using the product. We will collect the following Data:
a. Smart Devices connected via Wi Fi: Wi Fi data (SSID, BSSID, Wi Fi Mac address, Wi Fi password), device Mac address, device ID.
b. Smart Devices that establish a local connection via Bluetooth and connect via Wi Fi: Wi Fi data (SSID, BSSID, Wi Fi password), device Mac address, device Bluetooth Mac address.
(3) Data Reported by Smart Devices: Based on the different Smart Devices you choose to connect with our Products and Services, we will collect the data reported by your Smart Devices.
4. Third-party data: Where permitted by law, we will also obtain relevant data from public and commercial third-party sources, such as purchasing statistics from other companies to support our services, questionnaire response information sent to us when you participate in questionnaires, participating in user experience programs, and relevant information we collect when you interact with us or our business partners. The data we collect depends on the way you interact with Joyoung, including the websites you visit or the Products and Services you use, such as name, gender, company name, position, address, email address, phone number, login information (account and password), photos, certificates information, etc. In some cases, you can choose not to provide personal data to Joyoung, but if you choose not to provide, Joyoung may not be able to provide you with relevant Products and Services, and cannot respond to or solve the problems you encounter.
Ⅱ. How We Use Your Personal Data
1. Purpose of use
We may use your personal data for the following purposes:
(1) Create an account. The personal data collected when creating an account through the website or mobile device is used to create the user's personal account and profile page.
(2) Activate or verify Products and Services, control and use devices. To control some of your devices, you need to log in to your account with the App and complete the network configuration and binding process of the devices normally. Once you have completed these processes, you can control the device remotely or within the local area network via the App. Some devices require activation before they can be used. The activation process requires the use of relevant device information, including MAC address, machine code, WI-FI password, etc. If activation fails, we may read relevant device information and log information to evaluate the cause of the activation failure. At the same time, you may need to use data such as usernames/passwords to control your networked devices.
(3) Providing location-based services. When using certain services, we or third-party service providers may use location data to provide you with the correct version of the service and provide accurate location so that you can get the best possible user experience, such as using different programs at different altitudes and regions to ensure the normal realization of device functions.
(4) To send you information about Products and Services that may be of interest to you. Including but not limited to inviting you to participate in Joyoung activities (such as promotional activities), market research or satisfaction surveys, or sending you marketing information, if you participate in lucky draws, competitions or similar promotional activities, we will use the data you provide to manage such activities, if you win the lottery, your mobile phone number or nickname may be desensitized to be written into the winning list and announced. If the event is jointly promoted by us and a third party, we may share with them the personal data necessary to complete the activity (the number of users participating in the activity, the list of winners, and the contact information of the winners) generated during the event, so that the third party can provide you with prizes or services in a timely manner.If you do not agree to our use of your personal data for marketing, you have the right to refer to our Terms of Service and the "Rights in Relation to Personal Data" clause of this Policy for operation and feedback.
(5) Personalized Recommendation. We will process your account data, usage data, mobile device data, and provide customized services based on the type of device used (including recommending and displaying product information and advertisements that are suitable for you), as well as inviting you to participate in user surveys of the Products and Services you use. This type of data is necessary for personalized recommendations to you. If you refuse to provide it, we will not be able to recommend personalized information or services to you. At present, we do not make automated decisions regarding your personal data processing, but only provide scenario based recommendation services based on your smart device type. If you do not agree to our processing of your personal data for personalized services, you can turn off your selection when entering Joyoung Link App or in the privacy settings of the App ("Me - Settings - Privacy Permission Settings - Personalized Recommendation").
(6) Service Maintenance & Improvement Activity. In order to enable you to better enjoy the convenience brought by Smart Devices, we will analyze your use of our Products and Services, analyze Products and Services or usage scenarios related to you, so that you can better enjoy the convenience brought by our Products and Services. We will use the data of your bound Smart Devices to recommend other Smart Devices that can intelligently link with your bound devices (Smart Devices Recommendation Service). If you do not agree to our analysis of your data, you can go to the privacy settings of Joyoung Link App ("Me - Settings - Privacy Permission Settings - Service Maintenance & Improvement Activity") to turn off your selection.
(7) Sending you non-marketing communications. We process your personal data with the aim of sending you important information related to changes in services, terms/conditions and policies, and/or other management information. At the same time, we will also send you notifications related to the Products and Services you have purchased, including alert services. You can check the "Message Push" section in Joyoung Link App ("Me - Message Center - Settings - Message push") to manage whether you request to receive such message communication. When you choose to turn off System Notification, we will no longer push such information to you, but you may not be able to receive the above important information in a timely manner as a result.
(8) To allow you to use third-party features. Some of the features of the products we offer are operated by third-party service providers. Therefore, we need to share your data with third parties in order for you to experience the full functionality. For example, when you use our services to search for recipes, audio, video, ingredient encyclopedias, etc., we may need to pass your search request to a third-party service provider.
(9) Collect user’s feedback. The feedback you provide helps us improve our services, device features, and more. In order to track the feedback you choose to provide, the personal data you provide may be used to contact you and for record keeping.
(10) To conduct internal audits, data analysis and research to improve our Products and Services.
(11) Analyze the efficiency of business operations and measure market share.
(12) Synchronize, share, and store the data you upload or download, and the data required to perform the upload and download.
(13) To comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
2. Basis of legitimacy
When Joyoung processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate legal basis, including:
(1) When responding to your transaction or service request, processing your personal data for the performance of the contract;
(2) Processing your personal data based on your consent;
(3) When processing your personal data for the purposes of contacting you, conducting marketing or market research, improving our Products and Services, implementing and improving our loss prevention and anti-fraud programs, etc., we will process your personal data on the basis of our legitimate interests or those of a third party;
(4) We may also process your personal data on the basis of complying with and enforcing a legal obligation.
Ⅲ. How We Use Cookies and Similar Technologies
1.Cookie
To ensure the proper functioning of our website, we sometimes store small data files called Cookie on your computer or mobile device. Cookie is a plain text file that is stored on your computer or mobile device by a web server. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of Cookies, websites are able to store data such as user preferences.
Joyoung enables Cookies for the same purpose as most websites or Internet service providers, which is to improve user experience. With the help of Cookies, the website is able to remember a single visit (using a session Cookie) or multiple visits (using a persistent Cookie) by the user. Cookies allow a website to save settings such as the language, font size and other browsing preferences of your computer or mobile device. This means that users don't need to reconfigure their user preferences on each visit.
2. Web Beacons and Pixel Tags
We use other similar technologies, such as web beacons and pixel tags, on our website. For example, an e-mail sent to you by Joyoung may contain a click-through URL that links to the content of Joyoung's website. If you click on the link, Joyoung will track the click to help us understand your Product and Services preferences and improve customer service. If you do not want your activities to be tracked in this way, you can unsubscribe from Joyoung's mailing list at any time.
3. Mobile analytics software
In the App, we use mobile analytics software to better understand the functionality of our App in your phone. The software may record data such as how often you use the App, events that occur within the App, cumulative usage, performance data, and where App crashes occur.
By using our website, you consent to the use of Cookies, web beacons, pixel tags, and mobile analytics software as described above. You can manage your settings for Cookies and similar technologies through your browser or other tools, and have the right to refuse use or make other related settings, but this may result in the inability to provide you with relevant services or achieve the desired service effect.
Joyoung usually considers data collected through cookies and similar technologies as non-personal information (unless otherwise recognized by the laws of your country or region), but if such data is combined with other data to identify specific natural persons or used in conjunction with personal data, it will still be considered personal data during the combined use period.
Ⅳ. How We Share Your Personal Data
We will keep your personal data strictly confidential in accordance with the legal requirements of your country or region, and we will not share your personal data with any third party except in the following circumstances, and we will only share your personal data when it is reasonably necessary:
1. Share with our affiliates, business partners and third-party SDK service providers, including the following entities:
(1) Joyoung's affiliates. In order to facilitate us to provide you with services, recommend information that may be of interest to you or protect the personal and property safety of Joyoung or other users or the public from infringement, your personal data may be shared among Joyoung affiliates. We will only share necessary personal data, and if we share your sensitive personal data or our affiliates change the use and processing purpose of personal data, we will ask for your authorization and consent again.
(2) Business Partners. We may share your account information, device information, and location information with business partners to ensure the smooth completion of the services provided to you. However, we will only share your personal data for legitimate, rightful, necessary, specific and explicit purposes, and will only share the personal data necessary to provide services. Our business partners are not authorized to use the shared personal data for any other purpose. Currently, our business partners include the following types:
a. Business partners of advertising and analysis services;
b. Distributors, suppliers, service providers and other business partners. Our distributors, suppliers and service providers include institutions that provide technical services, telecommunications services, customer service, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.
(3) Third-party SDK service providers. In order to provide you with more professional and secure core business functions and additional business functions, our Products and Services will be connected to third-party SDKs. The collection and processing of data by such SDKs comply with their own privacy policies and are not applicable to this Policy. Therefore, please read their privacy policies before using third-party SDKs. Third-party SDKs will not collect your data until you agree to this Policy. When meeting new service requirements and changes in business functions, we may adjust the third-party SDKs we access, and promptly disclose to you the latest status of the third-party SDKs in this Policy. Please note that the data types of third-party SDKs may change due to version upgrades, policy adjustments, etc., please refer to the official instructions published by the third-party SDK service providers. If you want to know more about the third-party SDKs we have accessed, please read the details of the SDKs we have accessed.
We will sign relevant documents with companies, organizations and individuals with whom we share personal data, and will require them to process personal data in an appropriate manner in accordance with our instructions, this Policy and any other relevant confidentiality and security measures. In the use of sensitive personal data, we require third parties to adopt encryption technology to better protect user data. Once it is found that it violates the agreement, effective measures will be taken and even the cooperation will be terminated.
2. Share with third parties in certain transaction situations: In the event of a merger, division, acquisition, bankruptcy liquidation or other situations, if the transfer of personal data is involved, we will inform you of the name and contact information of the recipient, and require the new company, organization or individual holding your personal data to continue to be bound by this Policy, otherwise we will require it to seek your authorization and consent again.
3. Share for complying with legal requirements or providing necessary protections
We may share your personal data if disclosure is warranted for legal reasons, security or other similar reasons, including:
（1）Share in order to comply with laws and regulations requirements, court orders, or requests from government authorities;
（2）Share for the purpose of enforcing relevant agreements or legal documents you have signed with us;
（3）For purposes reasonably necessary to protect the personal safety, property safety or other legitimate rights and interests of you, us or other subjects;
（4）Necessary to maintain the safe and stable operation of the Products and Services provided, such as discovering and handling faults in the Products and Services;
（5）Other circumstances that comply with laws and regulations.
4. Share with third parties according to your instructions or with your consent.
If you do not agree with us providing your personal data to a third party in accordance with the above terms, please stop using the relevant services provided by us immediately.
Ⅴ. Rights in Relation to Personal Data
You have certain rights and choices regarding the personal data we hold about you. Your rights vary according to the laws of your country or region. You should ensure the accuracy of all personal data you submitted, and we will endeavour to maintain the accuracy and completeness of the personal data and update such data in a timely manner. If it complies with applicable laws, you may exercise your rights as follows:
1. Request access to your personal data processed by us, or request a copy of your personal data (submit your application through the email: privacy@joyoung.com);
2. Request that we update or correct your inaccurate personal data (a. Modify your account (email address or phone number): "Me - Settings - Account and Security - Change your Account"; b. Modify the Nickname and/or Time Zone: "Me - Personal Information");
3. Object to or restrict our processing of your personal data (Delete the account through "Me - Settings - Account and Security - Delete Account" in the application, or provide feedback to us through "Me - FAQ and Feedback" , or submit your application through the email: privacy@joyoung.com);
4. Request us to delete your personal data or cancel your account on our own initiative (Delete the account through "Me - Settings - Account and Security - Delete Account" in the application, or provide feedback to us through "Me - FAQ and Feedback", or submit your application through the email: privacy@joyoung.com);
5. If it complies with applicable laws, when Joyoung processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the lawfulness and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor will it affect our processing of your personal data based on other appropriate and legitimate bases. Specifically, you can refer to the following approaches to withdraw your previous consent:
(1) You can withdraw your consent to device permissions in the device system settings through "Me - Settings - Privacy Permission Settings", including location, camera/camcorder, photo album (image library/video library), microphone, storage permissions, message notification permissions, Bluetooth settings, and other related functions in the application;
(2) When you do not agree to receive non-marketing communications, you can turn off your selection through "Me - Message Center - Settings";
(3) When you do not agree to Service Maintenance & Improvement Activity, you can turn off your selection through "Me - Settings - Privacy Settings - Service Maintenance & Improvement Activity”;
(4) When you do not agree to Personalized Recommendation, you can turn off your selection through "Me- Settings - Privacy Settings - Personalized Recommendation";
(5) If you no longer wish to receive marketing communications, you can unsubscribe from the marketing communication at any time using the methods described in each marketing communication.
(6) By unbinding Smart Devices through the application, your data about using the smart device will not be collected;
(7) If you do not agree with the description in our Privacy Policy, we will consider that you do not agree to actively provide us with personal data, do not agree to our control and processing of your personal data, and you can cancel your account through "Me - Settings - Privacy Policy Management - Revoke", so that we no longer control and process your personal data.
If the above methods fail to solve your problem, please give us feedback online through this email：privacy@joyoung.com. For security purposes, we may ask you to verify your identity (e.g. by asking you to provide a written request or otherwise) before processing your request. If your request does not comply with applicable laws, we may refuse to process your request. If we have a reasonable basis to believe that the request is deceptive, unfeasible, or violates the privacy rights of others, we may also refuse to process the request.
After you have deleted the relevant data or we have assisted you in deleting the relevant data, we may not be able to immediately delete the corresponding data from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal data and restrict any further processing of it until the backup can be erased or anonymized.
Before deleting your personal data or canceling your account, please back up and properly retain your account information and other relevant data, and properly keep the transaction vouchers, bills and other materials of Products and Services, so as not to be unable to enjoy relevant after-sales services or need to pay additional fees. After your personal data is deleted or your account is canceled, you may no longer be able to use our services, and you will not be able to retrieve any content or data in or related to your account.
Ⅵ. Protection of Personal Data of Minors
The products and services provided by Joyoung are mainly for adults, and we will not knowingly collect the personal data of minors under the age of 18 (or equivalent age as stipulated by the laws of your country or region). If you are a minor, please do not provide us with any of your personal data. If we learn that we have collected or received personal data from minors without the consent of their parents or other legal guardians, we will try to delete such data as soon as possible. If you believe that we have collected any minor's personal data without the consent of the parents or other legal guardians, please notify us through the contact information below this Policy, and we will confirm and try to delete it as soon as possible.
Ⅶ. How We Retain and Protect Your Personal Data
We operate globally, so the personal data we collect in accordance with this Policy may be transferred, stored, and processed between different countries or regions. These countries or regions may have different data protection laws than the country or region in which you are located, but we will strictly comply with applicable legal requirements to provide appropriate protection for your personal data.
Specifically, users' personal data will be transmitted and stored in data centers located in the United States, Germany, or the Netherlands, depending on where you use our Products and Services. For users residing in India, your personal data will be transmitted and stored in data centers located in India. Depending on the purposes and methods described in this Policy, we may also transfer your personal data to third parties, which may be located outside of your country or region, and we will transfer your personal data only after meeting the requirements of applicable laws for cross-border transfers. For example, the European Commission has identified mechanisms in certain countries or regions outside the European Economic Area (EEA), the United Kingdom, or Switzerland that can fully protect personal data. When personal data of users from the European Economic Area, Switzerland, or the United Kingdom is transferred to a recipient located outside of the European Economic Area, Switzerland, or the United Kingdom and is not considered to have a sufficient level of data protection, we will ensure compliance with the "EU Standard Contractual Clauses" approved under Article 46 of GDPR for data transfer.
We will retain your personal data for the shortest period of time required by the purposes described in this Policy or as required by applicable laws and regulations, unless it is necessary to extend the retention period as required or permitted by law. The storage period of data may vary depending on different scenarios, products, and services.
We maintain commercially reasonable physical, administrative, and technical safeguards to maintain the integrity and security of your personal data. Although we will do our best to protect your personal data, please note that no safeguard is absolutely secure, please keep your personal data safe, and we will not be responsible for any breach of security caused by third party access to your personal data due to your failure to keep your personal data private. Notwithstanding the foregoing, you shall notify us immediately of any unauthorized use of your account by any other user of the Internet or any other breach of security. Your assistance will help us keep your personal data private.
Ⅷ. Third-Party Providers and Their Services
In order to ensure a smooth browsing experience, you may receive content or network links from third-party providers other than Joyoung (hereinafter referred to as "third-party providers"). Joyoung has no control over such third-party providers. You can choose whether or not to access links, content, products and services provided by third-party providers.
Joyoung has no control over the privacy and data protection policies of third-party providers, and such third-party providers are not bound by this Policy. Please refer to the privacy policies of third-party providers before submitting personal data to those third-party providers.
Ⅸ. How This Policy Is Updated
In order to provide you with better services and a better user experience, this Policy will be subject to change in accordance with business adjustments, laws, regulations, or policy changes. If you continue to use any of the services provided by us or visit our relevant websites after the adjustment or change of this Policy, we believe that it means that you have fully read, understood, and accepted the revised privacy policy and are bound by it.
Joyoung reserves the right to update or modify this Policy from time to time. If our privacy policy changes, we will ask for your consent again in the form of a pop-up prompt (subject to applicable circumstances) for the latest version of the privacy policy.
Ⅹ. How to Contact Us
If you have any questions, comments or suggestions about this Policy, or if you would like to exercise any of your rights, or if you have any requests to discuss with us, please contact us at:
Address: No. 999 Meili Road, Huaiyin District, Jinan
Email: privacy@joyoung.com
For security purposes, you may be required to provide a written request or otherwise prove your identity. In general, we will reply within 15 working days. If you are not satisfied with our reply, especially if our processing of your personal data has harmed your legitimate rights and interests, you can also file a complaint or report to the appropriate regulatory authority.
If you consult us, we will provide you with information about the relevant complaint channels that may be applicable according to your actual situation.
(For the convenience of your reading and understanding, this Policy may be translated into multiple language versions. In case of any inconsistency between the Simplified Chinese version and other language versions, the Simplified Chinese version of this Policy shall prevail, to the extent not prohibited by the laws of your country or region.)
Update Effective Date: June 20th,2025