Privacy Policy
This Privacy Policy describes how Ted&Co SAS (“Ted&Co”, “Company”, “we”, “us”, or “our”) collects, uses, processes, and protects personal data when you access the website www.tedco.ai, purchase a Ted product, use the Ted&Co mobile application, or interact with the connected teddy bear product “Ted, Smart Teddy” (collectively, the “Services”).
Ted&Co is committed to protecting the privacy and security of its users, including children who interact with the product.
This Privacy Policy explains:
- what information is collected
- how it is used
- how long it is retained
- user rights under GDPR
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Ted&Co SAS
100 rue Saint-Dominique
75007 Paris, France
Email: hello@tedco.ai
Ted&Co determines the purposes and means of processing personal data.
2. Categories of Personal Data Collected
Website Data
When visiting the website, Ted&Co may collect:
- device identifiers
- browser type
- IP address
- website interaction information
via Shopify infrastructure.
Order Information
When purchasing products, Ted&Co collects:
- customer name
- email address
- shipping address
- transaction-related information
Payment information is processed by Shopify payment providers and is not stored by Ted&Co.
Parent Account Information
When creating a parent account, Ted&Co may collect:
- parent email address
- authentication credentials
- parental settings
- device configuration preferences
Device Information
The application and connected teddy bear may process:
- device identifiers
- firmware version
- connection status
- technical diagnostics
to maintain security and functionality.
3. Children’s Data and Parental Consent
Ted&Co products are intended for children under parental supervision.
Parents are responsible for:
- creating accounts
- managing device settings
- supervising usage
Ted&Co states:
- it does not knowingly collect children’s data without parental involvement
- child information is voluntarily provided by parents
- parents may edit or delete child profiles at any time
If unauthorized child data collection is discovered, Ted&Co will delete the information promptly.
4. Voice Interaction Data
Ted, Smart Teddy supports AI-powered voice conversations.
When a child speaks:
- voice data is temporarily processed
- audio may be transmitted to third-party AI providers
- temporary transcripts may be generated
Ted&Co states:
- raw audio recordings are NOT stored in the cloud
- full conversation transcripts are NOT stored
- voice interactions are processed ephemerally
Some interaction summaries or recent messages may remain stored locally in the parent mobile app.
Operational cloud data retention is limited to seven (7) days.
5. Artificial Intelligence Processing
Ted uses third-party AI systems for generating responses.
Ted&Co states:
- user interactions are NOT used to train AI models
- AI responses may contain inaccuracies
- the product should not replace professional advice
The product is intended only as a conversational and educational companion.
6. Purposes of Data Processing
Ted&Co may use data to:
- create user accounts
- process orders
- operate devices and apps
- provide customer support
- improve security
- detect technical issues
Marketing emails may be sent with user consent.
Ted&Co states:
- it does NOT sell user data
- it does NOT use data for advertising profiling
- it does NOT use data for AI model training
7. Data Minimization
Ted&Co claims to minimize personal data collection.
The company states it does NOT collect:
- precise location data
- biometric identifiers
- sensitive child personal data
Parents are encouraged not to provide sensitive information about children.
8. Legal Basis for Processing
Under GDPR, Ted&Co processes data based on:
- contract performance
- legal obligations
- user consent
- legitimate interests (security and reliability)
Marketing communications rely on consent and may be withdrawn at any time.
9. Data Retention
Ted&Co retains data only as long as necessary.
Retention periods:
| Data Type | Retention |
|---|
| Parent account data | Until deletion request |
| Transaction records | Up to 10 years |
| Operational cloud device data | Maximum 7 days |
| Voice recordings | Not stored |
| Full transcripts | Not stored |
Users may request deletion anytime.
10. Data Sharing
Ted&Co does not sell personal data.
Data may be shared with trusted providers such as:
- payment processors
- cloud providers
- AI providers
- infrastructure platforms
Providers are contractually required to protect user data.
11. International Data Transfers
Some service providers may be located outside the EEA.
Ted&Co states it uses safeguards such as:
- Standard Contractual Clauses (SCCs)
to comply with GDPR requirements.
12. Cookies and Website Technologies
The website uses Shopify infrastructure and cookies for:
- session handling
- shopping cart functionality
- analytics
- website performance
Users may manage cookies via browser settings.
13. Security Measures
Ted&Co claims to use:
- secure communication protocols
- encrypted data transmission
- access controls
- monitoring systems
The teddy bear device:
- does NOT contain cameras
- does NOT support visual recording
Ted&Co states security practices are continuously reviewed.
14. User Rights
Under GDPR, users may:
- access personal data
- correct inaccurate data
- request deletion
- restrict processing
- export data
- object to certain processing
Requests may be sent to:
hello@tedco.ai
Complaints may also be submitted to:
CNIL (France)
15. Marketing Communications
Users may receive:
- newsletters
- product announcements
- updates
only with consent or where legally permitted.
Users may unsubscribe anytime.
16. App Store and Platform Providers
If the app is downloaded through:
- Apple App Store
- Google Play Store
those platforms may independently collect data under their own privacy policies.
Ted&Co does not control third-party platform practices.
17. Changes to This Privacy Policy
Ted&Co may update this Privacy Policy periodically.
Updated versions will be published on the website.
Continued use of the Services means acceptance of updated terms.
18. Contact
Ted&Co SAS
100 rue Saint-Dominique
75007 Paris, France
Email: hello@tedco.ai